百姓彩票
服務體系 Services

 

        為了使客戶在產品使用前和使用過程中能得到持續有效的技術支持和產品服務,我們將通過電話、網站、郵件、現場服務等方式為客戶提供售前技術咨詢、產品使用培訓、售后產品維修維護、客戶關懷等服務。

  服務體系的對象
    服務對象是將要購買和已經購買我公司產品的代理商、工程公司和最終用戶。

  服務體系的框架
        ● 提供服務的途徑:電話、網站、郵件、現場服務;
        服務的內容:售前技術咨詢、產品使用培訓、售后產品維修維護、客戶關懷服務等。

  服務體系
1. 用戶熱線支持服務
         熱線電話(或傳真)支持服務,解答我公司產品的相關問題。
        ● 接到熱線電話耐心、詳盡解答;
        ● 記錄用戶的信息和所提出的問題;
        ●  對于當時不能及時解答的問題,要作出詳細的記錄,并保證在承諾的時間內給客戶回復電話作出回答。

2. 網絡服務:
           我公司在www.sxbaopeng.com網站上開辟客戶意見反饋、滿意度調查欄目。客戶經我公司授權,可在網站上享受我們提供的網絡支持服務。

3.郵件
        客戶還可以將問題、意見及建議通過公司郵箱向我們反映。郵箱為info@motimo.com.cn我們保證對每個郵件都作出回復。

4. 現場支持服務:
        對于已使用我公司產品的用戶,在使用過程中出現問題,在通過電話溝通也無法解決問題時,我們的資深專業技術人員將到使用現場與用戶溝通,現場對問題進行研究分析,使問題迅速得到解決。在質保期以外,我們也將每年安排做一次上門回訪服務。

  服務理念
        以國際化的服務為標準,以“全程、高效、增值”為服務理念,以“行勝于言”為指導思想,以“服務滿意度100%”為最高目標。

服務五不錯過:
●  不錯過對每一個用戶進行回訪!
●  不錯過對每一個用戶反映問題的記錄!
●  不錯過對每一個用戶反映問題的解決!
●  不錯過復查每一個問題處理的結果!
●  不錯過將每一個問題及處理結果向研發、生產及銷售部門反饋! 

 

百姓彩票
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